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FLEXIBLE CONTRACTS

FLEXIBLE 
CONTRACTS

QUICK ACTION AND RESPONSE TIMES

QUICK ACTION AND RESPONSE TIMES

EFFECTIVE REMOTE 
SUPPORT

EFFECTIVE REMOTE 
SUPPORT

GLOBAL NETWORK
SUPPORT TEAM

GLOBAL NETWORK
SUPPORT TEAM

SIMPLE 
PRICING STRUCTURE

SIMPLE 
PRICING STRUCTURE

FULLY CERTIFIED
ENGINEERS

FULLY CERTIFIED
ENGINEERS

CISCO SUPPORT

At Network Consultancy we provide a custom-designed Support contracts to meet the requirements of your business. If you are not sure of the services you need, our team can help understand your requirements and advise accordingly. Our ongoing Support services give you the peace of mind that if network issues arise, our team of experienced Cisco engineers are standing by to get you back on your feet.

Network downtime can be a serious source of lost income, wasted time and increased stress. Our support team can reduce the risk of a system failure and suggest how your network can be optimised to protect core business applications.

WHY CHOOSE US?

  • Systematic Cisco support throughout the contracted period.

  • Support from qualified and highly experienced Cisco Engineers.

  • More cost-effective than maintaining an in-house team.

  • Quicker resolution time – Take advantage of our extensive industry experience to keep your systems running efficiently.

  • Remote support when you need it by phone, email and remote connection.

  • Our Cisco Support contracts can be customised to include a number of different services: Hardware & Software Cisco Maintenance, Hardware Recommendations, Network Configuration, 3rd-Line Support, Troubleshooting, Change Management, and Consultation.

Network Support

managed IT support

WHAT THIS MEANS FOR YOU

  • Global support wherever you are in the world.

  • Single Point of Contact for your network support.

  • Straight-forward pricing and simple set-up process.

  • Multiple language support.

  • Different SLAs to suit the requirements of your business.

  • Phone, email and remote login support.

  • Onsite engineers for installation or project work.

OUR SUPPORT CONTRACTS

Our Support packages are very simple to set-up and we can get started as soon as you’d like. If you are uncertain what type of support would suit you, we can help you decide so do not worry if you are not technical and need some guidance. We also offer three off-the-shelf packages.

Our off-the-shelf Support packages are flexible and have been designed as a guide for customers who may not already know how much support they need. If you sign up for our bronze package and discover that you need more support, we are happy to upgrade you to a higher support package without any contract penalties. If in doubt, please give us a call and chat to one of our experienced team about the support requirements of your business.

BRONZE CISCO SUPPORT CONTRACT

10 hours of Service Time per month
Priority SLA – 6 hour Response Time Guaranteed
Minimum contract length 3 months
Get 14 months for the price of 12 when you sign up for a 1 year contract
Asset Management and Documentation

SILVER CISCO SUPPORT CONTRACT

20 hours of Service Time per month
Priority SLA – 4 hour Response Time Guaranteed
Minimum contract length 3 months
Get 14 months for the price of 12 when you sign up for a 1 year contract
Asset Management and Documentation

GOLD CISCO SUPPORT CONTRACT

20 hours of Service Time per month
Priority SLA – 4 hour Response Time Guaranteed
Minimum contract length 3 months
Get 14 months for the price of 12 when you sign up for a 1 year contract
Asset Management and Documentation

SUPPORT CONTRACT FAQS

A Managed Service is pro-active management of your network. We will monitor and react to any potential problems we may spot. This is ideal if you have no technical knowledge and need someone to take on full responsibility. A Support Service is a reactive service where we respond to cases that you raise. This is ideal for companies that may have some in-house staff that are technically capable.
We can either Co-Manage or Fully-Manage your environment. You tell us what you want us to do and we will tailor a package around YOUR needs. We often work as an extension of the in-house team and complement their skills perfectly.
If you have a Hardware Maintenance agreement, then we can oversee the entire replacement process. If you don't, we will identify that before we begin our service and put one in place for you.
This depends on the size of your network and how dynamic it is. We provide each new client with an initial consultation in order to customise your service around the needs of your business.

Managed Network support

Contact us today for a free consultation

We pride ourselves on delivering a flexible engagement style in order to meet your requirements. Contact us for your free consultation.

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