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Contact us for Business query

FLEXIBLE CONTRACTS

FLEXIBLE
CONTRACTS

QUICK ACTION AND RESPONSE TIMES

EFFECTIVE REMOTE
SUPPORT

GLOBAL NETWORK
SUPPORT TEAM

SIMPLE
PRICING STRUCTURE

FULLY CERTIFIED
ENGINEERS

CISCO SUPPORT

At Network Consultancy, a Cisco partner support service, one of the many things we do is provide custom-designed support contracts to meet the requirements of your business. If you use Cisco Technical Services but are not sure of the services you need, our team can help understand your requirements and advise accordingly. Our ongoing Support services give you the peace of mind that if network issues arise, our team of experienced Cisco Network engineers are standing by to get you back on your feet.

Network downtime can be a serious source of lost income, wasted time and increased stress. Our support team can reduce the risk of a system failure and suggest how your network can be optimised to protect core business applications.

WHY CHOOSE US?

Systematic Cisco support throughout the contracted period.
Support from qualified and highly experienced Cisco Network Engineers.
More cost-effective than maintaining an in-house team.
Quicker resolution time – Take advantage of our extensive industry experience to keep your systems running efficiently.
Remote support when you need it by phone, email and remote connection.
Our Cisco Support contracts can be customised to include several different services covering the Cisco Technology and more, including; Hardware & Software Cisco Maintenance, Hardware Recommendations, Network Configuration, 3rd-Line Support, Troubleshooting, Change Management, and Consultation.

Systematic Cisco Support

Global Network Support

WHAT THIS MEANS FOR YOU

Not only Cisco Support UK, but Global support wherever you are in the world.
Single Point of Contact for your network support.
Straight-forward pricing and simple set-up process.
Multiple language support.
Different SLAs to suit the requirements of your business.
Phone, email and remote login support.
Onsite engineers for installation or project work.

OUR SUPPORT CONTRACTS

Our Support packages are very simple to set-up and we can get started as soon as you’d like. If you are uncertain what type of support would suit you, we can help you decide so do not worry if you are not technical and need some guidance. We also offer three off-the-shelf packages.

Our off-the-shelf Support packages are flexible and have been designed as a guide for customers who may not already know how much support they need. If you sign up for our bronze package and discover that you need more support, we are happy to upgrade you to a higher support package without any contract penalties. If in doubt, please give us a call and chat to one of our experienced team about the support requirements of your business.

SUPPORT CONTRACT FAQS

What is the main difference between a managed and support?

A Managed Service is pro-active management of your network. We will monitor and react to any potential problems we may spot. This is ideal if you have no technical knowledge and need someone to take on full responsibility. A Support Service is a reactive service where we respond to cases that you raise. This is ideal for companies that may have some in-house staff that are technically capable.

Do you take complete control of our infrastructure?

We can either Co-Manage or Fully-Manage your environment. You tell us what you want us to do and we will tailor a package around YOUR needs. We often work as an extension of the in-house team and complement their skills perfectly.

What will happen if i experience a hardware failure?

If you have a Hardware Maintenance agreement, then we can oversee the entire replacement process. If you don't, we will identify that before we begin our service and put one in place for you.

How frequently can we make changes?

This depends on the size of your network and how dynamic it is. We provide each new client with an initial consultation to customise your service around the needs of your business.

Feedback from our Clients

Network Consultancy have some really great engineers and with their proactive approach, we are able to relax knowing our Network and Security is in good hands. I would not hesitate in recommending Anup and his team.

MANAGING DIRECTOR, BROADCASTING COMPANY, LONDON

After our in-house network admin decided to leave, we approached Network Consultancy to take over the support and management of our complex network. I was initially apprehensive as to how it will work out. Network Consultancy have far exceeded my expectations. They are quick to response, very knowledgeable, happy to provide out-of-hours assistance and have made some very useful recommendations. They have massively reduced our annual budget. We didnt need to recruit the in-house person we thought we needed. Network Consultancy are always there and are now part of our team.

CEO, INVESTMENT COMPANY, LONDON

We have been working with Network Consultancy for a number of years now. A very professional service. I cannot recommend them highly enough!

PROJECT MANAGER, INTERNATIONAL MANUFACTURING COMPANY - WORLDWIDE.

I have used Network Consultancy for project work over a number of years now, each time they are professional and will bend over backwards to help resolve any issues. They add great value to my business and helped us grow. I hope to continue working with them for many years to come.

MANAGING DIRECTOR - IT SERVICES COMPANY

Our VPN connections to our worldwide offices are crucial to everyday operations. Network Consultancy not only helped us deploy this complex network, they also provide the ongoing management. They've always been very fast to respond to any issues and when we require some changes, they will suggest the best track forward. Always leave me impressed.

AREA M.D. SERVICES COMPANY - INDIA

FAST RESPONSE SUPPORT FOR YOUR BUSINESS

CISCO SUPPORT

WHY CHOOSE US?

WHAT THIS MEANS FOR YOU

OUR SUPPORT CONTRACTS

BRONZE CISCO SUPPORT CONTRACT

SILVER CISCO SUPPORT CONTRACT

GOLD CISCO SUPPORT CONTRACT